ClockIt Review

ClockIt is a workforce automation tool that helps businesses manage time tracking, attendance, payroll, and leave requests. Launched as a free service, it has evolved into a subscription-based platform with a reputation for affordability and robust functionality. ClockIt supports multiple clock-in methods, including mobile apps, web portals, biometric devices, and kiosks, making it versatile for diverse work environments. Its integrations with tools like Slack, Microsoft Teams, and Zapier enhance its utility, while features like geofencing and real-time notifications cater to businesses with mobile or remote workforces.

Key Features

ClockIt offers a comprehensive suite of features designed to optimize time management and workforce coordination. Below are its standout functionalities:

1. Time and Attendance Tracking
   ClockIt allows employees to clock in and out using manual entries, timers, or biometric devices like fingerprint or facial recognition scanners. The platform’s real-time attendance view updates instantly, providing managers with a centralized dashboard to monitor workforce activity. Users praise its ease of use, with one reviewer noting, “It’s super easy to print out the punches for the week so I can do payroll.”
2. GPS Tracking and Geofencing
   A standout feature is ClockIt’s GPS tracking, which ensures accurate location-based time logging. Geofencing allows businesses to set virtual boundaries, restricting clock-ins to specific locations or flagging entries outside designated areas. The ability to create multiple geofences for different teams adds flexibility, making it ideal for field technicians or remote workers. However, some users report occasional GPS glitches, which can affect reliability.
3. Project-Based Time Tracking
   Unlike many time clock systems, ClockIt supports project and client-based time tracking. This feature is particularly valuable for professional services, IT, and consulting firms that need to allocate hours to specific tasks or billable projects. The platform’s reporting tools provide insights into project profitability and resource utilization.
4. Scheduling and Time-Off Management
   ClockIt’s scheduling feature uses customizable “time templates” to create recurring or one-off schedules. Employees can request time off through a centralized portal, which tracks leave balances and approval statuses. The system automates PTO accruals, reducing administrative overhead. However, some users find the scheduling interface less intuitive than competitors like Connecteam, which offer drag-and-drop functionality.
5. Real-Time Notifications
   ClockIt supports over 23 notification types, including punch reminders, absence alerts, and shift updates. Notifications can be delivered via email, mobile push, Slack, or in-browser channels, with customizable settings for different workgroups. This feature enhances communication and accountability, especially for distributed teams.
6. Reporting and Analytics
   The platform offers detailed, customizable reports on attendance, project hours, and employee performance. Graphs and charts visualize data for performance evaluations, though some users note that dynamic reports lack flexibility, requiring manual adjustments in Excel. Recent updates have addressed some of these concerns, with new reporting formats introduced in 2023.
7. Integrations and Mobile Access
   ClockIt integrates with Slack, Microsoft Teams, Zapier, and Google Chat, streamlining workflows. Its mobile apps for iOS and Android support GPS tracking, PTO requests, and offline clock-ins, ensuring accessibility for remote workers. However, some users report issues with mobile clock-ins, potentially due to device compatibility.
8. Biometric and Kiosk Options
   ClockIt supports biometric devices (starting at $300 for RFID scanners and up to $650 for facial recognition) and a Kiosk App for centralized clock-ins. These options reduce “buddy punching” but come at an additional cost compared to standard kiosks on desktops or tablets.
9. Support and Ticketing
   Employees can raise trouble tickets through a support dashboard, fostering team collaboration on issue resolution. ClockIt’s help desk feature ensures prompt responses, with live chat support receiving praise for quick reply times (often within a minute).

Pricing

ClockIt offers a flexible pricing model tailored to businesses of varying sizes. As of 2025, it provides five main plans, including a per-user plan for freelancers and four team-oriented plans. Key details include:

• Free Plan: Available with unlimited users but limited to basic time-tracking functions. No credit card is required for the 14-day free trial of premium features.
• Team Plans: Start at $2.99 per user per month, with pricing scaling based on user count. For example:
  • Up to 10 users: $15/month
  • Up to 20 users: $30/month
  • Up to 50 users: $50/month
  • Up to 100 users: $100/month Paying annually offers a two-month discount.
• Per-User Plan: Designed for freelancers, priced per individual with access to all features.

All plans include the same features, ensuring small businesses aren’t locked out of advanced tools like geofencing or biometric support. However, the per-employee pricing structure can become costly for larger teams, and some users note that competitors like Clockify offer more generous free tiers.

User Experience

ClockIt’s user experience is a mixed bag, with strengths in accessibility and customization but challenges in interface design and onboarding. The platform’s cloud-based nature ensures easy access from web browsers, mobile apps, or biometric devices. Its interface is described as “attractive and easy to learn” by some, particularly for small offices transitioning from manual time clocks.

However, several users report that the interface feels dated and cluttered, with one reviewer stating, “The outdated interface can be more modern.” Setup can be complex, requiring users to rely on self-help articles, which may leave them unsure if configurations are correct. The learning curve is steeper than alternatives like Connecteam, which prioritize intuitive design.

Mobile apps are a strong point, offering offline mode and GPS tracking, but occasional glitches with clock-ins and limited storage on some devices pose challenges. The Kiosk App is praised for centralized clock-ins, though accidental double presses can cause errors in punch records.

Customer Support

ClockIt’s customer support is a highlight, with multiple channels including live chat, a comprehensive knowledge base, and phone support (via 30-minute Calendly calls with the co-founder, available weekdays and limited Sundays). Users consistently praise the responsiveness, with one noting, “Their customer support helped me work through issues and bugs, and now payroll is a breeze.” The company’s global presence (offices in the US, Dubai, and India) suggests multi-time-zone support, though specific hours aren’t clearly stated.

Some users report inconsistent experiences, such as a delayed response from the founder during a trial or outdated pricing information on the website. These issues appear isolated, and ClockIt’s commitment to implementing user-suggested improvements (e.g., dynamic report enhancements) builds trust.

Pros and Cons

Pros

• Affordable Pricing: Competitive rates, especially for small teams, with all features available across plans.
• Robust Features: GPS tracking, geofencing, biometric support, and project-based tracking cater to diverse needs.
• Strong Integrations: Seamless connections with Slack, Microsoft Teams, and Zapier enhance workflows.
• Responsive Support: Live chat and phone support resolve issues quickly, with a well-organized knowledge base for self-help.
• Mobile Accessibility: Offline mode and GPS-enabled apps suit remote and field workers.

Cons

• Dated Interface: Cluttered and less modern compared to competitors like Connecteam or Buddy Punch.
• Learning Curve: Setup and configuration can be complex, requiring reliance on self-help resources.
• Mobile Glitches: Occasional issues with mobile clock-ins and device compatibility.
• Limited Scheduling Flexibility: Lacks drag-and-drop scheduling and shift-swapping features found in alternatives.
• Reporting Limitations: Dynamic reports require manual adjustments, though recent updates have improved functionality.

Comparisons with Competitors

ClockIt competes with tools like Connecteam, Buddy Punch, Clockify, ClockShark, and Hubstaff. Here’s how it stacks up:

• Connecteam: Offers a more intuitive interface with drag-and-drop scheduling and shift swapping. It includes a free plan for small businesses and advanced features like breadcrumbs tracking, but its pricing can be higher for larger teams. Connecteam is better for complex employee management needs.
• Buddy Punch: Known for user-friendly scheduling and PTO management, Buddy Punch lacks some of ClockIt’s advanced features like biometric support but excels in simplicity. It’s a strong alternative for businesses prioritizing ease of use.
• Clockify: Offers a generous free tier with unlimited users and projects, making it ideal for freelancers. However, it lacks geofencing and biometric options, limiting its appeal for field-based teams.
• ClockShark: Tailored for construction and field services, ClockShark includes offline mode and robust GPS tracking. Its scheduling is more flexible than ClockIt’s, but it’s pricier and less focused on project-based tracking.
• Hubstaff: Provides advanced productivity monitoring (e.g., screenshots, activity tracking) but is more complex and expensive. It’s better suited for organizations needing detailed employee oversight.

ClockIt stands out for its balance of affordability and features, particularly for small businesses needing GPS tracking and biometric options. However, its interface and scheduling limitations make alternatives like Connecteam or Buddy Punch more appealing for those prioritizing usability.

User Feedback

ClockIt has an overall rating of 4.4–4.5 out of 5 stars across platforms like Capterra and GetApp, based on hundreds of verified reviews. Positive feedback highlights its ease of use, affordability, and customer support. One user said, “ClockIt has made employee timekeeping easy and helped the payroll process immensely.” Another praised its integration with Slack, noting daily reports improve team oversight.

Criticisms focus on the interface and feature complexity. A reviewer remarked, “It seems very hard to understand, a side effect of too many features.” Others noted issues with GPS reliability and the lack of a Gusto integration, prompting some to consider switching. Recent updates, such as improved reporting formats, have addressed some concerns, but the platform still lags behind competitors in user experience.

Who Should Use ClockIt?

ClockIt is best suited for:

• Small to Midsize Businesses: Its pricing and feature set cater to organizations with 10–100 employees, particularly those needing affordable time tracking and PTO management.
• Field-Based Teams: Geofencing and GPS tracking make it ideal for construction, logistics, or service industries with mobile workers.
• Project-Oriented Firms: Professional services and IT companies benefit from project-based time tracking and reporting.
• Startups: The free plan and low-cost subscriptions are attractive for budget-conscious businesses transitioning from manual systems.

It may not be the best fit for:

• Large Enterprises: Complex needs may require more robust platforms like Hubstaff or Connecteam.
• Businesses Needing Simple Scheduling: Companies prioritizing drag-and-drop scheduling or shift swapping should consider Buddy Punch or Connecteam.
• Organizations Requiring Gusto Integration: The lack of Gusto support is a drawback for some users.

Conclusion

ClockIt is a powerful, affordable time and attendance solution that excels in GPS tracking, biometric clock-ins, and project-based time management. Its integrations, real-time notifications, and responsive support make it a strong choice for small to midsize businesses, particularly those with mobile or project-oriented teams. However, its dated interface, steep learning curve, and occasional mobile glitches hold it back from being a top-tier option.

For businesses seeking a cost-effective tool with robust features, ClockIt is worth exploring, especially with its 14-day free trial. Those prioritizing intuitive design or advanced scheduling may find alternatives like Connecteam or Buddy Punch more suitable. By addressing user feedback on interface design and reliability, ClockIt could solidify its position as a leading workforce management platform in 2025.